CLIENT SERVICE DIRECTOR

Responsibilities

  • ensure that clients are receiving the highest level of service, value, strategic and creative thinking from the agency
  • champions digital ideas as part of a broader integrated approach to marketing
  • deliver the account(s) vision and partners tightly with the core integrated brand team to live out the vision of the account
  • expert at shaping and managing client expectations
  • displays strategic confidence and sound logic in point of view formation
  • accountable for client financials; helps manage account profitability
  • contributes to running new business pitches
  • promotes seamless collaboration and partnership throughout the team
  • ensures agency resources are effectively forecast and profitably deployed
  • manages conflict or tenuous situations with poise
  • leads by example and fosters the professional growth and development of account team; ensures internal team harmony and satisfaction
  • supports and rallies behind big ideas by nurturing, shaping and protecting them
  • partners w/ group creative director to ensure quality of creative work meets high standards while delivering business results

Qualifications

  • ba/bs degree in communications, marketing or advertising
  • minimum of 7 years of agency account management experience
  • strong experience managing digital initiatives as part of a larger, complex client business
  • possess an innate curiosity, keen insight and unyielding passion for our industry
  • Ability to think big, but also translates into meaningful, insightful and actionable steps.
  • natural ability to lead through a presence and performance that instills confidence and conviction as well as ability to keenly and clearly provide business and marketing consultation

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